Shipping Policy

This Shipping Policy ("Policy") governs the shipping and delivery of products from Arthur + Co ("we," "us," or "our") to customers ("you" or "your"). It is a legally binding document that establishes the legal relations between us and our customers. This Policy outlines our obligations to you, as well as the procedures and guidelines for shipping and handling. By placing an order on our website or through any other means, you acknowledge and agree to the terms of this Shipping Policy.

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1. Order Processing Timeframe: We strive to process and fulfill all orders promptly. Upon receiving your order, we will endeavor to process it within 3 business days. Please note that business days do not include weekends or public holidays. Delays may occur during busy periods or unforeseen circumstances. If there are any significant delays in processing your order, we will notify you as soon as possible.

2. Shipping Costs: Shipping costs vary based on the destination, weight, and dimensions of the package. The shipping cost will be calculated and displayed at the checkout before you complete your purchase. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

3. Domestic Shipping: We offer domestic shipping within Australia. The estimated delivery timeframes for domestic shipping are usually 5-10 business days. Please note that these are estimated timeframes, and actual delivery times may vary depending on the shipping carrier and your location. We will provide you with a tracking number to monitor the progress of your shipment.

4. International Shipping: We also offer international shipping to select countries. The estimated delivery timeframes for international shipping may vary depending on the destination and customs procedures. It is important to note that international shipments may be subject to customs inspections, which can cause delays beyond our control. Any customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer. We will provide you with a tracking number to monitor the progress of your shipment.

5. Service Interruptions: While we strive to provide reliable and efficient shipping services, there may be instances beyond our control that could lead to service interruptions or delays. These may include but are not limited to adverse weather conditions, natural disasters, labor strikes, or transportation disruptions. In such cases, we will make reasonable efforts to notify you and keep you informed about any potential delays or alternative arrangements.

6. Order Tracking: We provide tracking information for all shipped orders. Once your order has been dispatched, we will send you a shipping confirmation email containing the tracking number and instructions on how to track your package. Please note that tracking information may take some time to update, and there may be brief periods where tracking information is not available.

7. Address Accuracy: It is your responsibility to provide accurate and complete shipping information. Please double-check the shipping address before placing your order. We cannot be held responsible for any delays or delivery issues arising from incorrect or incomplete addresses provided by the customer.

8. Lost or Damaged Shipments: In the unfortunate event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue as efficiently as possible. Please note that resolution times may vary depending on the circumstances and the shipping carrier's policies.

9. Returns and Exchanges: For information on returns and exchanges, please refer to our Return Policy.

10. Contact Us: If you have any questions or need further assistance regarding our shipping policy, please contact us using the contact information provided on our website.

 

Last updated: July 2023