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Refund Policy

This Refund Policy ("Policy") establishes the legal relations between Arthur + Co ("we," "us," or "our") and our customers ("you" or "your") regarding refunds for products purchased from us. It is a legally binding document that outlines our obligations and procedures related to refunds. By making a purchase on our website or through any other means, you acknowledge and agree to the terms of this Refund Policy.

  1. Eligibility for Refunds: We want you to be completely satisfied with your purchase. If you are not satisfied with a product you have purchased from us, you may be eligible for a refund subject to the conditions outlined in this Policy. Please note that certain products may be exempt from this refund policy due to their nature (e.g., perishable or personalised items).

  2. Refund Requests: To initiate a refund request, you must contact us within 7 days from the date of purchase. You can contact us through the channels provided on our website, such as email or phone. Please provide us with your order details, including the order number and a clear explanation of why you are requesting a refund.

  3. Refund Process: Upon receiving your refund request, we will review it based on the following conditions: a) Product Condition: The product must be in its original condition and packaging, unused, and free from any damage or signs of wear. b) Eligible Reason: The refund request must be based on valid grounds, such as product defects, shipping errors, or dissatisfaction with the product's quality. We reserve the right to determine the eligibility of the refund request.

  4. Refund Options: If your refund request is approved, we will offer the following options:
    a) Full Refund: You may be eligible for a full refund of the purchase price, including any applicable taxes or shipping charges paid at the time of purchase.
    b) Partial Refund: In some cases, we may offer a partial refund based on the circumstances of the refund request. The amount of the partial refund will be determined on a case-by-case basis.

  5. Refund Disbursement: Refunds will be processed within 14 business days of approval. The refund will be issued using the original payment method used for the purchase unless otherwise agreed upon. Please note that the timing of the refund posting to your account may vary depending on your financial institution.

  6. Non-Refundable Items: Certain items may not be eligible for a refund, such as:
    a) Perishable goods or personalised items.
    b) Products that have been used, damaged, or altered by the customer.
    c) Products that are returned without the original packaging or accessories.

  7. Shipping Costs: Unless otherwise specified, shipping costs incurred for the initial purchase or return of the product are non-refundable. If you receive a refund, the original shipping costs will be deducted from the refund amount.

  8. Changes to Refund Policy: We reserve the right to modify or update this Refund Policy at any time. Any changes to the policy will be effective immediately upon posting the revised version on our website. It is your responsibility to review this Policy periodically for any updates or changes.

  9. Contact Us: If you have any questions or need further assistance regarding our refund policy, please contact us using the contact information provided on our website.

Last updated: July 2023

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